To buy or sell crypto, place an order on our website. Before being able to place the order, you will have to upload basic KYC documents. Wire funds to one of our banking solutions and receive coins to your specified crypto wallet. If you want to sell crypto, enter your credentials, sign the online agreement and send crypto to the wallet we issue to you. Receive the equivalent in preferred fiat currency to your bank account. All you need is to follow the instructions sent to your email.

We are a fully compliant, licensed crypto-exchange. This is why all our customers have to pass a KYC procedure that involves providing us with necessary documents in response to anti-money laundering laws and directives.

Our KYC procedure is automated, therefore we encourage you to follow the instructions in order to be guided throughout the verification flow. In order to pass the KYC (know-your-customer) procedure, you will have to submit a valid proof of identity (ID/Passport/Drivers license), a proof of address, such as an utility bill or a bank statement not older than three months and a proof of payment (statement proving the transaction to CryptoApex). After submitting the documents, you will have to perform the advanced liveliness check, consisting of a short video in which our software will perform the biometrical face recognition and link it to the account owner. Note that when the total transaction amount is exceeding 10,000 euro or our risk indicators are triggered, we may also require a source of funds which can be a bank statement, stating the last three months, including the transactions sent to CryptoApex. Bank statements from electronic money institutions will be declined.

We currently accept major currencies such as EURO, USD and GBP.

You will get the coins as soon as your fiat transaction arrives into our account and is verified by our compliance team. Once the transaction is finalized, an invoice will be issued and sent to you through your registered email address.

CryptoApex is GDPR compliant. We guarantee storing the information safely. Our company collects data and documents solely for matters relating your transaction orders. We do not share or sell user data without the users given consent. For safety reasons we recommend:
1. uploading documents directly on our platform or sending them to compliance@cryptoapex.io
2. accepting requests only from CryptoApex verified accounts: info@cryptoapex.io, compliance@cryptoapex.io, support@cryptoapex.io . Do not send documents, data or respond to any requests from other email accounts.
3. contacting us regarding any concerns about your data and privacy.

Yes, it is! We are a licensed company. All of our services are compliant with the latest AML and KYC policies. In addition, each financial operation you conduct is supported by a corresponding official document proving the legal origin of the purchased or sold coins.